FAQ, Shipping and Exhanges

Do you have a brick and mortar?

Yes! We have one store location in Seattle, WA at 1622 Queen Anne Ave N, Seattle, WA. 

Is everything online in your physical store?
Yes, and more! We put as much product online as we can but since we receive shipments on a weekly basis it's hard to keep up! We always encourage a store visit or follow up on Instagram for more product updates and details. @millieseattle

What is your shipping policy?
MILLIE offers free ground shipping on orders $150+ within the US. Otherwise we charge $8 for shipping under 1lb and $12 for anything over 1lb. We ship out next business day. 
 
What is your online return policy? 

Return labels will be emailed for exchange upon request at hello@millieseattle.com 

Return shipping will be charged $8 for 1lb and under, $12 for everything over 1lb—this will be taken out of your final exchange amount. In store exchanges are free. Our 7 day exchange policy starts the day you receive the item to your delivery address (not upon order date) tracked by the shipping tracking number. Please ship out your return within 3 days of receiving your return label. Once we receive the items in store we will issue store credit or process the exchange after confirming the merchandise is in its original condition with tags attached less the shipping return cost. Online purchases are exchangeable in the store under the return policy guidelines. All discounted sales, discount codes, sale items, special orders, and undergarments are final sale.  

What is your holiday return policy?

If purchased between Nov 25-Dec 24 this qualifies for our holiday exchange policy. Holiday gift items must meet the same return policy requirements above and can be exchanged or returned for store credit with a gift receipt by Jan 7, 2024.

Can I special order a sold out item? 
Have to have it?  Email us at hello@millieseattle.com with the 1) designer name, 2) style name, and 3) color/size information.  Our team will let you know if we are expecting a reorder of the style or if we are able to special order it. 

What is your in-store return policy?
All sales at MILLIE are non-refundable as we are small business, but we will gladly accept exchanges or store credit within 7 days. 

What is your in-store Exchange policy?
We understand that not every clothing items works out as we want it to. For that, we offer exchanges or store credit for unworn, unwashed or undamaged, full priced items with original tags within 7 days of date of purchase.  Items must be exchanged with merchandises of equal or greater value. Customers can also opt for store credit for the returned item which does not expire. 
What if I am unsure about or have questions about products before purchasing?
Thats what we’re here for! If you can’t find the information you need in the description details of an item please feel free to email to talk with a sales associate about specific items. We are happy to help and try to answer any questions to the best of our ability. hello@millieseattle.com

ANY OTHER QUESTIONS PLEASE DO NOT HESITATE TO CONTACT US BY EMAIL OR OF COURSE IRL IN OUR SHOP

E: hello@millieseattle.com

1622 Queen Anne Ave N, Seattle, WA 98109